FAQ's

I placed an order but didn’t receive confirmation. What do I do?
Contact sales@ruby8weaver.com

When will I receive my order?

Due to COVID-19, unfortunately, you can expect delays in receiving your order. 

Apparel
Estimated 9.8 business days for production and processing + shipment time

Spiral Notebooks
Estimated 2 business days for production and shipment is by FedEx for a delivery time of an additional 2-5 business days.

Mugs
Estimated 3-5 business days for production + shipping.

Where do you ship?
Shipping is within the contiguous U.S. including Alaska and Hawaii.

What happens if I don’t receive my order or my tracking link is not valid?
Contact sales@ruby8weaver.com

I received a damaged product, what do I do?
Contact sales@ruby8weaver.com with a photo of the damaged product and we will do what we can to make it right. 

What are your exchange, refund, and return policies?
Please click here to review our policies.